Consumer Health Data Notice

• The answers you give during the intake about your skin, symptoms, sensitivities, products you use, menopause-related changes, and pregnancy or nursing status.
• Any photos you choose to add (optional — the routine works without them).
• The state of residence you tell us, so we know where we can offer the service.

Only to create and maintain your personalized routine and to let you talk with the advisor about it. That’s it. We do not use it for anything else.

We do not sell your health information, and we do not share it with advertisers or data brokers. No advertising or analytics tracker of any kind runs on the intake, your routine report, or your account pages — no ad pixel, no ad network, not anywhere on this site. The only outside services that ever touch this information are the ones we need to run the product itself (for example, our secure database host and the AI that generates your routine). Those providers act on our instructions, are not permitted to sell your data, and the AI is configured not to train on it.

One period you should know about, because we told you at the time and we are not going to quietly stop saying it: between August 25 and September 2, 2026 our own product-analytics tool, PostHog, did run on those pages, and it made a session recording — a replay of your screen — which therefore contained the health information typed into the intake. It was used by us to find where the product breaks, and it was never used for advertising and never sold. That has been switched off, and analytics is once again confined to our public pages, as described in the Analytics section of our Privacy Policy. You can ask us to delete any recording of you at any time, and deleting your account deletes them.

Before the intake begins, we ask you to check a box specifically agreeing to let us collect this health information. You can decline — you just won’t be able to generate a routine, because the routine is built from what you tell us. Your consent is separate from agreeing to our general Terms and Privacy Policy.

You can withdraw consent. Withdrawing consent stops any further collection; you can also delete what we already have, as described below.

You can delete your health information at any time from your account settings, and it is really deleted — your intake answers, profile, and your routine, including the record of the consent itself. We do not store photos at any point — we identify the products in an image and then discard it — so there is nothing there to delete. We keep only a dated note that the deletion happened, identified by one-way hashes of your account ID and of the network address the request came from — no name, no email, and no health details. If you have any trouble, email support@blueoceanskin.com and a person will delete it for you.

At launch we are not offering the service to residents of Washington or Nevada while we complete additional compliance work. You are asked for your state when you create your account, before we ask you a single question about your skin or your health, so that we never collect health information from someone we cannot serve. If you live in one of those states, we’ll invite you as soon as we can.

Questions about your health data? Email support@blueoceanskin.com.
BlueOcean Skin · 22027 Park St, Dearborn, MI 48124.